Do you want to be an important key to customer satisfaction? Do you enjoy a high tempo and getting immediate feedback? Then this is the job for you!
IT Customer support is responsible for second line customer support cases. The team is dedicated to solving or escalating cases that were escalated by customer service.
Cases to IT Customer support can span from financial transaction related questions to double-checking a portfolio report value.
This is part of the role
As a Technical Savings Expert, you will be involved in the case solving around customer related cases, regarding Trading and Savings. Working with a crucial part of our support flow demands high degree of responsibility, excellent communication skills, and focus on customer satisfaction as well as tight cooperation with colleagues in other areas. A must for this role is good knowledge of Trading and Savings.
Always having customer satisfaction in focus is key to succeed in this role.
This is you
You have good knowledge of Trading and Savings. Fluent language skills in both Swedish and English are mandatory.
Most likely, you have a technical and financial background that enables you to understand financial services on a deeper level. You have a strong passion for customer satisfaction. You like to communicate and you have a true interest in building relations and creating result through your team.
You are committed as a person so a high tempo is something that suits you very well. Experience of hands-on customer support as well as knowledge of how to use SQL to retrieve and analyze data is a merit. You have experience from working in production critical environments where the room for errors are slim to none.
We offer you an exciting challenge to help us redefine the financial industry by impacting the financial lives (and futures) of hundreds of thousands of families across the Nordics. All this while working with equally ambitious colleagues.
You will become a central part of a journey that has only just begun. To be leading in innovation, technology and product development will take us where we want to go. We are 450 employees in Stockholm, Oslo, Helsinki and Copenhagen. We cooperate, exchange ideas and use happy brains in order to continuously improve the way we meet our customers. Open communication, creativity and engagement are important parts of our everyday life at the office.
Apply now. Interviews are held continuously so apply as soon as possible. Send in your application in English.
If you have questions, please contact recruitment manager Lisa Calá, email@example.com telephone: 073- 342 88 78.
We look forward to your application!