Nordnet is a pan-Nordic leading digital platform for savings and investments. Ever since we started in 1996, our purpose has been to democratize savings and investments. Through innovation, simplicity and transparency, we challenge traditional structures, and give private savers access to the same information, tools and services as professionals.
We are looking for an IT Support engineer to join Nordnet’s IT Support department. We currently have 4 engineers working in the team and are now looking for one more, with PC and Mac competence.
This is part of the role
The main goals are to provide excellent service to Nordnet’s employees acting as a professional and friendly contact surface. IT Servicedesk reaches these goals by understanding the user, acting calm and professional in stressful situations and having a wide rather than deep technical expertise. It is crucial that we always strive to learn more, take new initiatives and independently makes sure cases gets prioritized and resolved.
- Provide technical support for all Nordnet’s employees, onsite and remotely
- Receive, install and provision desktop/laptop/Mac computers and cell phones
- Install, provision and package new software for Mac/Windows
- Manage Active Directory (Manage permissions and folder access)
- Document troubleshooting
- Understanding of DNS/DHCP
- VPN client knowledge
- Build and deploy Mac computers with Jamf or similar MDM tool
- Experience of troubleshooting Mac computers in a Windows environment
This is you
Most likely, you have a technical background that enables you to understand IT services on a deeper level. You have a strong passion for customer satisfaction. You like to communicate and you have a true interest in building relations and creating result through your team.
You are committed as a person so a high tempo is something that suits you very well. Experience of hands-on customer support is a merit. You have good technical understanding. Fluent language skills in both Swedish and English are mandatory.
Nordnet started from a passionate belief that changing the hierarchic financial world was possible. We became part of redefining the industry when we gave the customers power over their own savings. You will join the journey towards the vision of building the best platform for savings and investments.
We are 850 employees in Stockholm, Oslo, Helsinki and Copenhagen. We cooperate, exchange ideas and use our core competencies in order to continuously improve the way we meet our customers. Open communication, creativity and engagement are important parts of our everyday life at the (home)office.
Learn more about Nordnet on our corporate site and in our brand movie This is Nordnet, that describes our identity.
Please note that we do only accept applications through our recruitment system, hence no email applications will be considered.
If you have any questions, please contact Patrik Axelsson, Head of IT support & Core Systems via email; email@example.com
We look forward to receiving your application!