Nordnet enhances customer service with artificial intelligence - Nordnet Bank AB

Nordnet enhances customer service with artificial intelligence


Nordnet has entered a partnership with the American company IPsoft, the leading digital labor company in the market. By the beginning of fall 2017, our customers will be able to start interacting with the new digital employee Amelia.

“This is an exciting partnership, and a logical next step for Nordnet. Amelia is the result of cognitive research and the world’s most developed artificial intelligence system. I look forward to presenting Amelia to our customers this autumn”.  – Peter Dahlgren, CEO of Nordnet.

Initially, Amelia will guide our customers through Nordnet’s onboarding customer process and help them to activate their accounts. Amelia is the most human AI platform on the market right now. Amelia has the ability to quickly learn new areas, carry out advanced dialogues, and respond to customer signals and behavior in real time.

Read more about the partnership in our press release here

Watch Peter Dahlgren speak about the initiative with artificial intelligence here: